Frequent question: Can I email the National Lottery?

Call our Customer Care Team on 0333 234 44 33∞ or alternatively email us at Complaints should be made to or 0370 737 3983.

How do you email the lottery?

Submit your question using the Contact Us page or email for the fastest answer. Lottery District Offices are open Monday through Friday 8AM to 5PM to accept claim forms. No appointments are required.

How can I get in touch with the National Lottery?

Telephone Enquiries:

Customer Care Team: 0333 234 44 33 (0370 737 3983 for complaints). For the hard of hearing using Minicom equipment, please call 0370 737 8249.

How do I get in touch with Camelot?

Camelot Headquarters

  1. Telephone: 01923 425000.
  2. Fax: 01923 425200.
  3. E-mail: “”
  4. WWW: “” WWW aliases include: …
  5. Telephone: 0151 478 5000. …
  6. Telephone: 0541 561616. …
  7. Telephone: 0845 9100000 (charged at local call rates except for mobile phones)
  8. Fax: 0151 478 5551.
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Why can I not access National Lottery website?

The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

How long does it take to get the money when you win the lottery?

If you elected the cash option or if your prize is only offered in a single payment, your check should arrive approximately six to eight weeks from your claim date. If your prize is to be paid in installments, your first payment should be available within six to eight weeks from your claim date.

What happens if I win the lottery?

By default, all Powerball, Mega Millions and SuperLotto Plus jackpots are paid in 30 graduated installments. A winner is given the opportunity to choose the cash value of their jackpot prize within 60 days following their approved claim. … The cash prize option amount can be found on the back of the Scratchers ticket.

Does Lotto email me if I win?

With Instant Win Games, you will be notified on-screen if you win, and the amount of any prize. For Draw-Based Games, we will email you after the draw (and, if you bought your entry from your National Lottery account, you will be notified when you next sign in to your National Lottery account) if you have won a prize.

What happens if you win lotto online?

For tickets purchased using the Lott Website or App

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If you win a prize from an online purchase we will deposit the prize money directly into your online lottery account usually no later than the next day. You will also be notified by email about your entry winning a prize.

Has anyone ever won the lottery online UK?

Each ticketholder banked £3,062,272. The win came from a chance purchase online. Jenn, who says she feels a “bit gobsmacked”, said, “I always play EuroMillions online and saw the big Lotto rollover so decided to have a go.

Can you pay for lottery tickets with a debit card UK?

You can use your Debit Card to pay directly by choosing the Debit Card option in the sign up process. Please note, we do not accept UnionPay Debit Cards. Please call our Customer Experience staff on freephone number 0808 109 8765 for further assistance or advice.

How do I open a lottery account?

How do I join The Lott Members Club online?

  1. Create your Username. …
  2. Enter your email address. …
  3. Enter a Password to protect your account. …
  4. Enter your Date of Birth. …
  5. Enter your Country of Residence. …
  6. Enter your best Contact Number. …
  7. Enter a Player Card number. …
  8. Choose a spend limit (optional).

Where can I collect my lottery winnings UK?

How to claim a prize at a Post Office

  • Check you can claim your prize at a Post Office.
  • Remember to bring proof of ID & Address.
  • Find your nearest Post Office.

How do I Unsuspend my Lotto account?

Account Suspension

Find out more about verifying your identity. To ensure the security of your Members Club account, if you incorrectly enter your username and password too many times we’ll lock your access. You can lift this lock by correctly resetting your password or calling our Customer Support Team on 131 868.

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